Leader

Cabinet considered the report of the Head of Commissioning, Environment and Leisure and the above Cabinet Member which presented the annual summary of complaints, compliments and comments received by Swale Borough Council (SBC) during the year from April 2017 to March 2018.

The Monitoring Officer drew attention to the table at the top of page 101 of the report and highlighted that the 90% target of complaints responded to within 10 days was reached.

A Member praised staff and referred to the lessons learnt at paragraph 2.12 in the report.

Resolved:

(1)  That the report be noted.